• Our application is hosted on reputable cloud providers with strong physical and network security.
• Access to production systems is limited to a small number of authorized team members and is logged and audited where possible.
• Customer data is logically separated so one customer cannot access another customer's information.

• All traffic between your browser, the support widget, and our servers is encrypted in transit using HTTPS/TLS.
• Data at rest is stored on encrypted disks managed by our cloud providers.

We store only the data needed to provide the service, such as:

• Account details (name, email, company, website)
• Knowledge base content you add
• Support conversations between your visitors and the bot
• Basic usage and performance metrics

Payment card information is handled directly by our payment provider and never touches our servers.

• We monitor the system for errors and unusual behavior to detect issues early.
• If we become aware of a security incident that affects your data, we will investigate, mitigate, and notify affected customers as appropriate.

You're responsible for:

• Protecting your login credentials
• Limiting dashboard access to trusted team members
• Letting us know promptly if you suspect unauthorized access

If you have a security question or need to report an issue, email: