Privacy PolicyCipher & Row v1.0

Last Updated: December 7, 2025

Cipher & Row ("we", "us", "our") provides AI-powered support tools for businesses. This Privacy Policy explains how we collect, use, and protect information when you use our website, dashboard, widget, and support bot services ("Services").

Information We Collect

We collect the following information:

A. Account Information

When you create an account, we collect:

  • Name
  • Email address
  • Company name
  • Website URL

B. Support Bot Conversations

When your customers interact with your support bot, we store:

  • User messages
  • Bot responses
  • Timestamps
  • Basic metadata (browser type, session ID)

This allows us to:

  • Provide the service
  • Improve accuracy
  • Diagnose issues
  • Prevent abuse

We do not share conversation data with third parties.

C. Knowledge Base Content

You may add content to your knowledge base (KB). This data is stored securely and only used to power your support bot.

D. Usage & Diagnostic Data

We collect anonymized system and performance data:

  • API latency
  • Error types
  • Token usage
  • Worker performance

This helps keep the service fast and reliable.

How We Use Information

We use the information we collect to:

  • Provide and improve the Services
  • Power the support bot for your website
  • Diagnose technical issues
  • Prevent abuse or misuse
  • Communicate product updates

We do not sell data to third parties.

Data Retention

  • Support conversations: retained until you delete them or request deletion
  • KB entries: retained until you remove them
  • Account data: retained while your account is active

You may request account deletion at any time.

Data Security

We use industry-standard security practices to protect your data, including:

  • Encrypted connections (HTTPS)
  • Access controls
  • Isolated databases using client-level row security

No method of transmission is 100% secure, but we take appropriate precautions.

International Use

Cipher & Row currently operates in a U.S.-first capacity. We do not intentionally target or sign up users from the EU or other regions with additional regulatory requirements.

Third-Party Services

We may use third-party providers to operate the service (e.g., hosting, payments). These providers only have access to the minimum data required to perform their functions.

Your Rights

You may request:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of your account and associated data

To submit a request, email:support@cipherandrow.co

Changes to This Policy

We may update this Privacy Policy over time. The "Last Updated" date will be revised accordingly.

Contact

If you have questions, contact us at:support@cipherandrow.co