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Here's what's happening with your support bot today

Today's Conversations

Resolution Rate

82%

Avg Response Time

0.8s

Satisfaction Score

4.6

Conversations

Sarah JohnsonResolved

Tracking and delivery on time for Christmas

9/10

Michael ChenActive

Payment issue with credit card

7/10

Emma WilsonResolved

Account login problems after password reset

8/10

David ParkWaiting

Product return and refund request

6/10

Michael RodriguezHigh

Customer extremely frustrated with delayed shipment, threatening to cancel subscription

Jessica ThompsonHigh

Requesting full refund due to product not matching description

David ParkMedium

Bot unable to resolve billing discrepancy, customer requesting human support

Amanda WhiteHigh

Multiple unresolved issues, mentioned switching to competitor